payment declined

[jbunds]

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I need to upgrade to a paid subscription to increase my GitHub Actions resource quota.

I am trying to do that using the standard form here.

My VISA credit card has been repeatedly declined, and I cannot determine why.

I called the bank who issued my VISA credit card and verified that (1) there is plenty of balance available, and (2) that they have not received any payment authorization requests for my VISA credit card, after github.com has reported the following message multiple times:

The credit card was declined by the payment processor, please verify the card's information.
If the problem persists, please contact the card's issuer.

Well, I have contacted my VISA credit card's issuer, and they have verified that the problem is not on my end.

So I need to speak with someone responsible for user billing at GitHub, but according to official GitHub user support documentation, that avenue appears to be unavailable to me as I am not yet a paying GitHub customer.

If anyone who stumbles upon this help request knows the person or team at GitHub (or perhaps the apparent zuora.com payment intermediary) who can assist me, I would be grateful if you could show this post to them.

[christophercouch]

I'm sorry for the inconvenience you're facing. Please try the following:

1. Double-check the card details you've entered, especially the expiration date and CVV.
2. Ensure your billing address matches the one on your credit card.
3. Try using a different browser or clearing your browser cache.
4. Consider trying a different credit card if available.

If all fails, you can reach out to GitHub Support via this form even if you're not a paying customer yet. Provide them with details of the issue, and they should be able to assist further.

[ottokovarik]

I had the same issue and step 2 helped on my side: My name has diacritics (ˇ') but on the card the name is without, so the prefilled credentials in billing info can't be with diacritics - I can imagine this can happen to many people with "non-english" name...

[vulbsti]

For me Step 3 worked out. Turns of using different browser was the solution. Because I have too many extensions installed on the primary one that was blocking the card.

[Shougriver]

Tried all these to no avail. Multiple cards on multiple browsers on multiple machines all fail. Had to ultimately use the app store to subscribe, but then i can only do month to month

[thpnt]

If not resolved. Download Github on App Store and upgrade your copilot with Apple Pay.

[sushyl]

I had the same issue and using different browser helped me.

[samus-aran]

Welcome to the GitHub Community, @sushyl , we're happy you're here! You are more likely to get a useful response if you are posting your question(s) in the applicable category and are explicit about what your project entails--giving a few more details might help someone give you a nudge in the right direction. I've gone ahead and moved it for you. Good luck!

[suleman-the-stammer]

In your billing address section give address that is same of your credit card address

[uriinf]

Try to disable browser extensions which blocks third-party trackers. I have Privacy Badger extension, which was blocking *.stripe.com on the Payment method update page. Once I've disabled the extension - card is added without any issues.

[dev-vikassaini]

Hi, I am also getting the same issue even though I use a couple of cards

[markgnoble]

yeah I had this - I was using a VPN with add-block etc. disabled VPN made transaction first time

[Coderxrohan]

Hi @dev-vikassaini,

I faced a similar issue before. Here are a few things you can try that helped others:

Double-check that your billing address matches exactly with what’s on file with your card issuer.

Try using a different browser or clear your cache.

Disable any browser extensions that block trackers or ads (e.g., Privacy Badger, uBlock, etc.).

If you’re using a VPN, turn it off and try again.

Make sure your name is entered exactly as it appears on the card (without any special characters or accents if your card doesn’t have them).

If possible, try another card.

If none of this works, you can still contact GitHub Support directly using this form. Even if you don’t have a paid plan yet, they can help you sort out billing issues.

Hope this helps!

[Shougriver]

I am having this exact same issue. I have tried multiple browsers from multiple different devices with multiple different credit cards. I have tried over cellular and over wifi... I have tried all the suggestions in your post to no avail.

Ultimately had to use the Apple app store to subscribe, but the app store only allows month to month billing at the current rates and will not allow me to select the 1-year plan for the discounted rate.

I have raised a ticket with GitHub but get the typical "we're too busy to respond rn" message

[Ridermansb]

This is ridiculous. I use the same card for all other services, but it is not working here. GitHub is refusing to accept payments.

I tried several other cards, but the same issue occurred!

I attempted the following:

1. Different browsers (for instance, Safari)
2. Different cards (but encountered the same issue)

[biswajitkarlumen]

Are you able to do? I am stuck and raised a ticket also, but no has replied since 3 days.

[ayla747108]

That sounds really frustrating! Since you’ve confirmed the issue isn’t with your card, the problem might be on GitHub’s payment processor side (Zuora). I’d suggest reaching out to GitHub Support via their contact form for account issues
and clearly mentioning that your card is valid but keeps being declined. Sometimes tagging them on Twitter (@githubhelp) can also get a faster response. Hopefully, they can get your subscription upgraded soon!

[Shougriver]

Thanks. I submitted a ticket last week. Got the typical "high volume" canned email response. We'll see when they get back to me I guess...

[Sikaerus]

It's ridiculous how, even today, the problem persists... We don't need solutions, you need solve it.
Two years... How many AIs and time do you need to fix this issue?

[jeckyl2010]

I also see this today. Tried 3 cards from 3 different browsers and 2 different computers :(

[S8462876484]

try the following:

Double-check the card details you've entered, especially the expiration date and CVV.
Ensure your billing address matches the one on your credit card.
Try using a different browser or clearing your browser cache.
Consider trying a different credit card if available.

[jeckyl2010]

Hi Surya Thanks for the quick reply. I wonder if you actually ready my ticket, because I did write that I have tried numerous times, double checked the details, used multiple card, from multiple browsers and multiple computers - nothing worked, and my card issuer can't see anything in the logs. /Anders

…

________________________________ From: Surya Tiwari ***@***.***> Sent: Monday, November 3, 2025 14:37 To: community/community ***@***.***> Cc: Anders Hybertz ***@***.***>; Comment ***@***.***> Subject: Re: [community/community] payment declined (Discussion #64103) try the following: Double-check the card details you've entered, especially the expiration date and CVV. Ensure your billing address matches the one on your credit card. Try using a different browser or clearing your browser cache. Consider trying a different credit card if available. — Reply to this email directly, view it on GitHub<#64103 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ACQMPGA6KLCGHPBVXFRKIOD325LBHAVCNFSM6AAAAABOZ6COZKVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTIOBVHA2DKNY>. You are receiving this because you commented.Message ID: ***@***.***>

[DaboinCJ]

In my case, the issue was number 2. I recommend opening your credit card statement and using your name and address exactly as displayed. In my case the credit card statement had incomplete versions of my name and address. The card was only saved once I inserted those incomplete text samples into the payment engine.