GitHub Community
GitHub Support does not respond even after 40 days #23989
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Yes: GitHub Support does not respond even after 40 days. I can’t get support from community about my issue; It’s about the repo which includes someone’s PII without agreement. How long did it take to respond when you created a ticket on GitHub? Is this general timeframe? |
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Replies: 100 comments 68 replies
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👋 Welcome! That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon. |
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Similar issue here - paid my yearly copilot subscription just a few weeks ago, using free plan otherwise. did not exceed any quota but still github tries to bill me every week now. filed a ticket, posted updates - no response or clarification in 4 weeks. Guys from github @canuckjacq @github-staff, you really need to address this! |
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I have the same problem with my ticket never been answered or resolved. it's been a month already, please check ticket number #3447339 |
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unfort. the issue occured again, additionally this time they locked my already paid copilot subscription |
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and still no reply after 6 weeks |
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@canuckjacq @github-staff, same problem, my account was restricted, yesterday I received an email stating that my account has been fully reactivated. However, I noticed that my GitHub Copilot subscription (which was active and paid until November 11, 2025) has been removed after the restriction was lifted. Still no reply in tickets |
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How do you get GitHub support to respond? |
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Did you get a reply? |
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Just as a datapoint, I got a reply in 42 days recently for "GitHub Actions is currently disabled for your account" cirosantilli/china-dictatorship#1330 |
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I'm having the same issue. Have had a paid team account for 7-8 years.. with 15 users... and the only ticket ever raised has remained un-responded to in over 3 weeks now, despite numerous followup. I'm told gitlab has much better support, anybody to confirm that?. |
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@canuckjacq short of you flagging everything by hand... what long-term solution do you propose? |
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I'm also affected here. 27 days and no response.
and meanwhile, I can't merge any pull requests because they don't trigger the necessary automated testing. |
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How did it go? Did you get a reply by now? |
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How did you resolve it? I have the same issue, waiting for the last 8 days. |
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@ap891843 I made this post and that did the trick. |
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I'm also have this problem and its been 4 days they not answered ! |
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Unfortunately I think the priority on these issues are low to none. I have two tickets open with no reply. Since my accout is relatively new I wonder if i should just delete and recreate at this point. |
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I am waiting as well on the 19th day now. |
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And now? |
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This does not give me hope. 15 hours after opening a ticket, I was surprised that it was unanswered. I hope I don't have to wait weeks |
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I'm here after 5 days ;( Did you have any luck? |
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Loool @dr-nyt billing issues suck with GitHub. It took about 10 days, but I removed the card and changed to PayPal. I did this severally and something eventually worked and I was able to use PayPal to pay for copilot. Although, that happened long before I got any response from them. |
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So I got feedback on my bug report after 13 days, stating that it seems resolved, which it was at the time checking, because the automation ran before they checked. I don’t know how to convey this without writing an essay for context… basically too little too late. |
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13 days ? Wow! |
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Move To Gitlab |
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Waiting 4 days already to resolve the issue with Copilot payment, no answer... I want to give you my money @github-staff and you're not making it easy 😄 |
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Did you try the payment again? |
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No success
Updating doesn't help |
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I am getting the same error. No response. |
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6 days here, the copilot subscription that i've paid for a year 3 months ago has somehow ended and nobody is there to fix the issue. This isn't a bug or a hard to solve problem, it looks like the support mechanism in here does not work as it should |
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when i say "this isn't a bug", nobody answers for the ticket and this is the problem. If somebody would have said "this would take 2-3 days to fix it" this would've been totally ok, which is currently not the situation. |
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Yeah, the support system here is not the greatest. It took me about a month just to solve an issue with emails on GitHub education, to be fair 7 of those days was on me but the rest was just waiting for the initial response, after the initial response it only took a few hours for them to respond to any new messages I sent. |
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I've been waiting for two weeks and heard nothing. This is so painful 😩 I was hoping it was just me, but clearly not! @canuckjacq any chance you can help with flagging my ticket too pls 🙏🏿 |
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I'm waiting for 32days now :( Heck, I've even opened the exact same ticket again 14days ago in case it got lost or something and still nothing. I guess GitHub/NPM is just being very slow now. |
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Just so that good things are shared as well, I was super impressed on my last ticket. Got a meaningful response within the first 4 hours and my issue was solved. |
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Its very weird because it seems like it depends on the cause. Some topics/subjects get resolved in an hour or two. And others, seems not to be resolved until months later if at all. 33days today : d |
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Still no answer... Over 1 month ago! |
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Been 39days for me today : p |
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Yay, GitHub responded after 39days and fixed the issue immediately ^^ They had to redirect the issue to NPM that's why it took soo long - I think an improvement would be to give some headup to the user on the steps since waiting over a month is a heck long time. |
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My account flagged as spam and i still waiting for a reaction since May 28, 2024. |
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same happens to me ! |
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Github support is terrible. They are not able to deduct automatically from the card. i have raised support ticket which they dont' care. and their payment page when going is giving 500 error. because of that development is stopped. Non sense. |
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Currently in this situation, the team who does support at GitHub simply isn't doing their job if GitHub has it publicly documented that you "get a response within 24 hours" and its been about a week with no response or even no acknowledgement you ever filed it, for a COMPANY ORG. |
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same here, im stuck as flagged for 4 or 3 WEEKS NOW! |
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It’s been over a month that I’ve been waiting for a response, while GitHub keeps charging us €300 every month.... |
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2 days |
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oh well im free from the curse |
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Same problem :( looks like support ignore my ticket #3621406 |
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16 June Still no reply... |
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I have an urgent issue where our bussiness account was stolen and we need to restore it back Ticket raised three week ago and no answer till now???? How in hell this is a tech or a development org????? I need urgent escalation on this Tickets ID |
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Good luck, really. We still haven't had a response since 16 June. I don't understand why they are so incompetent. |
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The same. 80 days have passed without any response. #3525382 |
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I'm just accepting at this point. It's been over three weeks, and no response on 3734134 |
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@githubsupport The finance department of the company I work for is getting nervous. We need issue #3693285 resolved urgently for the tax inspection. The ticket is open since August. |
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Just FYI, if you think an enterprise plan changes anything, it does not. GitHub support is really shameful, I really hope nothing serious happens to us because it feels like that would be a dead end |
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and others
👋 Welcome!
That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon.