Can't add my debit card as payment method

[studentMillenial]

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When I was on Pricing page I clicked on Upgrade to Pro. So I entered my Billing Information. It succeed, then I was offered to put down credit/debit card information as payment method. So I did it but nothing happens.

I can see only this text: _"We may place a temporary hold on your payment method to verify its validity. This is not a charge, and it will be released automatically after verification."
And area with card info was blurred. I've checked Network tab in Developer tools and discovered that no request was sent with my card info. It seems like a bug.

Then I thought maybe it's a delay for checking my card. But I was wrong again. I left page with card opened for at least 8 hours. But still no changes.

Then I found Billing settings in my account. And tried to add card there. But story happens again. Nothing actually happens.
Can you tell me what to do?

[github-actions[bot]]

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[davevad93]

Hi @studentMillenial,

I recommend you contact support by opening a ticket here, select "Billing, payments, or receipts" and explain your problem.

[girishlade111]

## Common Causes for This Glitch

This issue is typically caused by something in your browser interfering with the payment form's JavaScript. The most common culprits are:

• Browser Extensions: Ad blockers, privacy guards, or even some password managers can mistakenly block the script that sends your card information to GitHub's payment processor.
• Browser Cache: Sometimes old, cached data can cause a page's interactive elements to break.
• A Frontend Bug: It's also entirely possible, as you suspected, that this is a bug on GitHub's side affecting certain browsers or regions.

---

## What You Can Do to Troubleshoot

Here’s a checklist to systematically rule out the common causes:

1. Try an Incognito/Private Window

This is the most important first step. Open a new incognito or private window in your browser, which will temporarily disable most of your extensions. Log in to GitHub and try adding your card again. If it works here, the problem is one of your browser extensions.

2. Use a Different Browser or Device

If the incognito window doesn't work, try the entire process on a completely different web browser (e.g., if you're using Chrome, try Firefox or Safari). As a last resort, try using a different device, like your phone. This helps determine if the issue is isolated to a single browser's configuration.

3. Check the Browser Console for Errors

When you're on the payment page, open the Developer Tools (F12 or Ctrl+Shift+I) again, but this time click on the "Console" tab. Try to submit your card, and then look for any red error messages that appear in the console. These errors can give a clue as to which script is failing.

4. Try a Different Payment Method

If you have another credit/debit card, it's worth trying it to see if the issue is specific to the card you're using. If PayPal is an option on the billing page, you could also try that.

---

## If Nothing Works

If you've tried all of the above and it still fails, you have done all the troubleshooting you can. At that point, you'll need to contact GitHub Support directly.

• Website: [support.github.com](https://support.github.com)

When you create a ticket, be sure to tell them everything you've already tried (using an incognito window, different browsers, etc.) and that you confirmed no network request is being sent. This detailed information will help them escalate and resolve your issue much faster.

[studentMillenial]

Thank you very much! I added payment way using Chrome in incognito mode with the 1st attempt.
Although I discovered error message in console before adding card info with this content:
[Violation] Potential permissions policy violation: payment is not allowed in this document.