Account lost following the lost of smartphone and computer

[zerocoolmong]

Hello,

I recently realized that I lost access to my main account @MongZerocool because I used "Authenticator" app in a phone I recently changed. Unfortunately I alsolost my laptop at the same time and don't have recovery codes anymore.
The only thing I can confirm is my email address or my phone number.

It looks like my GitHub account is definitively lost, am I right ?

[queenofcorgis]

Hi @zerocoolmong,

Thank you for your patience. The community is unable to assist with nor escalate with this account-related situation. Please review our doc: Recovering your account if you lose your 2FA credentials. Within the doc, you also have the option to go through recovery with a Virtual Agent.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion.

Thank you!

[queenofcorgis]

@abharga2 - this option may help you based on what we discussed!