Dynamic and results-driven Community and Support Specialist with a strong background in the Web3 industry. Proven expertise in building, managing, and moderating highly engaged communities across platforms such as Discord, Telegram, and X (Twitter). Skilled in fostering meaningful interactions and mediating between developers, team members, and end-users, with a dedicated focus on conflict resolution, maintaining a positive environment, and delivering exceptional support to resolve issues and enhance user satisfaction. Passionate about blockchain and the future of decentralized technologies.

Details: https://nfterrax.online/experience/

• Community & Social Media Management, Moderation (Discord, Telegram, X, Reddit, LinkedIn, Facebook, Forums)
• Customer Support & User Success (Zendesk, LiveChat, MetaCRM, Discord Tickets)
• Multilingual Communication: English, Russian
• User Engagement & Growth Hacking (Ambassador programs, Giveaways, Raffles, Contests, Quest Platforms)
• Feedback Collection & Synthesis (Ideas in, Innovation out)
• Brand Messaging & Tone of Voice Development (Meme Culture, Viral Hooks, Signature Style)

• Russian: Native
• English: Fluent