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qa-no-access-extension-features.md

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Q: Why can't users access extension features?

A: This can happen for the following reasons:

  • Most extensions require that users have at least Basic access, not Stakeholder. For example, you can install the free Code Search extension, but each user must have at least Basic access to search for code. To help your team improve app quality, you can install the free Test & Feedback extension, but you'll get different capabilities based on your access level and whether you work offline or connected to Azure DevOps Services or TFS. For more details, see the extension's description in the Visual Studio Marketplace, Azure DevOps tab.

  • If you're using an organization, and you started a free extension trial, your trial might have expired. To check whether your trial expired:

    1. On your organization toolbar, go to Users.
    2. Go to the extension pane.
    3. Check for an expiration message to find if or when your extension expired.

  • If you're using an organization, and you paid for this extension, make sure that you assigned this extension to users.

    1. On your organization toolbar, go to Users.
    2. Go to the extension pane.
    3. Check whether the extension is assigned to the user. If not, assign the extension to the user.

Learn more about assigning extensions to users.