A: Make sure that users have the correct access level assigned to them.
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Learn how to manage users and access levels for Azure DevOps.
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Learn how to change access levels for Team Foundation Server.
Some features are available only as extensions. You need to install these extensions. Most extensions require you to have at least Basic access, not Stakeholder access. Check the extension's description in the Visual Studio Marketplace, Azure DevOps tab.
For example, to search your code, you can install the free Code Search extension, but you need at least Basic access to use the extension.
To help your team improve app quality, you can install the free Test & Feedback extension, but you get different capabilities based on your access level and whether you work offline or connected to Azure DevOps Services or Team Foundation Server (TFS).
To create test plans, assign buBasic + Test Plans access level. Some Visual Studio subscribers can use this feature for free, but Basic users need to upgrade to Basic + Test Plans access before they can create test plans.