Need Help: Mistakenly Paid for Wrong Copilot Tier - Support Barriers are Extremely Frustrating

[pottersblack]

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Hi everyone,

I'm reaching out because I'm dealing with a really frustrating Copilot billing/support issue and wondering if anyone else has faced something similar.

My situation:

• My account is 'pottersblack'
• I mistakenly paid for the wrong Copilot subscription tier
• I wanted Copilot Pro but got the wrong one instead
• This mistake set me back a week because the system did not let me reach support unless I used the 30-day trial
• The lack of support or ability to fix tier/billing issues without using a trial or higher-tier subscription is extremely frustrating and counterproductive

I've already submitted a support ticket, but I wanted to reach out to the community as well for advice or visibility on this issue.

My questions:

• Has anyone else resolved a similar problem with subscription tier mix-ups?
• Does anyone have advice for dealing with these tier/billing support barriers?
• Is there a better way to get help with billing issues that I'm missing?

It feels like there should be a more accessible way to fix simple billing mistakes without having to jump through hoops or wait for trials. Any guidance would be greatly appreciated!

Thanks in advance for any help or insights you can share.

[Aqib121201]

Go to Github suppport then Account then Billing then Copilot. That’s the right path to get a refund or switch plans. If you already sent a ticket, reply to their email to bump it. They’ll fix it.

[pottersblack]

I may just file with the BBB.. I've lost my benefit of code assistanc, and about 17k$ over this crap. was gonna spend the last of my money so i could get co pilot for vs code, and I got a different co pilot pro...apparently...