Paid for Copilot Pro in August, for the year. It has since stopped working.

[jj-nhs]

Select Topic Area

Question

Copilot Feature Area

Account Related

Body

Hi,

On the 27th August I paid $100 for a year of Copilot Pro. However, I don't seem to have access to it at all. https://github.com/settings/billing/licensing shows the active subscription as the Free tier

What is going on and how do I go about fixing it?

Thanks,
JJ

[cipher20000]

This usually happens when your Copilot subscription and signed-in GitHub account don’t match — or when the payment processed but the license didn’t link correctly to your account.

Try the following steps:

Verify you’re signed into the exact GitHub account that was billed (check the invoice email or payment confirmation).

Visit your billing page directly:
👉 https://github.com/settings/billing/licensing

If it still shows Copilot Free, click Manage and confirm the billing email/account at checkout matches your current login.

Go to:
👉 https://github.com/settings/copilot

Check if it says “Enabled for this account.”

If not, toggle Copilot off and on again — it sometimes forces a sync.

If the problem persists, open a billing ticket at:
👉 https://support.github.com/contact/billing

Include:

GitHub username

Invoice ID or transaction reference

Charge date & amount

Screenshot of billing/licensing page

Support can manually re-link your paid Copilot Pro license to your account — this usually resolves the issue within 1–2 business days.

✅ Summary: It’s most likely a sync issue between your payment and account; contacting GitHub Billing with the proof of payment will fix it.

[jj-nhs]

Hi,

WHAT IS HAPPENING? This was working fine previously. The ticket has been open and nothing has happened on it. I have requested a refund.

It shows I have paid and yet I have nothing.

JJ