Request to remove payment method and confirm refund of authorization hold

[Vijayakumar-DevOps]

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I recently signed up for a GitHub Copilot free trial and noticed a debit (about $10) appearing on my bank account. I believe this is an authorization hold to verify my card.

Could you please:

Confirm that this is a temporary hold and will be released (or process a refund if it was charged).

Remove my saved payment method from my GitHub account after the hold/refund is completed.

My GitHub username is @Vijayakumar-DevOps

[MOHAMED-LAAGUILI]

It is an authorization hold (not a real charge) — it usually disappears automatically within 5–10 business days depending on your bank.

Deleting the payment method: Once the hold clears, you can manually remove it via
Settings → Billing → Payment Information → Delete Card,
or GitHub Support can remove it if you explicitly request in the ticket.

[Vijayakumar-DevOps]

now im cancel my subscription, but i'm able to access the free trail copilot i think, another one payment is debit from my account

[MOHAMED-LAAGUILI]

now im cancel my subscription, but i'm able to access the free trail copilot i think, another one payment is debit from my account

Here’s what you should do to make sure the GitHub Copilot subscription and any related payments are fully resolved:

1. Confirm Your Subscription Status
   Go to GitHub → Billing Settings
   Under “Copilot”, check if the subscription is listed as “Active” or “Canceled.”
   If it still shows “Active,” click “Cancel Subscription” again to ensure it’s terminated immediately.

2. Check for Multiple Accounts
   Sometimes, users have another GitHub or Microsoft account linked to Copilot (for example, through Visual Studio Code).
   Make sure you’re signed in with the same account you used for the free trial when verifying billing.

3. Verify Billing Details
   Open GitHub Billing → Payment History
   to view the exact charge source.
   If a new payment was processed after cancellation, note the invoice number and date — this will help GitHub Support trace it.

4. Contact GitHub Support for Refund Review
   Visit GitHub Support – Contact Form
   Select “Billing & Payments” → “Copilot”
   Include the following information:
   GitHub username: @Vijayakumar-DevOps
   Date and amount of the unexpected debit
   Confirmation that the subscription was canceled
   They’ll verify your account status and process a refund if appropriate.

Example Message to Support:
Hello GitHub Support,
I canceled my GitHub Copilot subscription, but I noticed another payment was debited from my account. Could you please confirm if my Copilot subscription is fully canceled and process a refund for the recent charge?
My GitHub username is @Vijayakumar-DevOps

[Vijayakumar-DevOps]

i cant create ticket how i do ?

[MOHAMED-LAAGUILI]

first click on select account option on top

Example Message to Support:
Hello GitHub Support,
I canceled my GitHub Copilot subscription, but I noticed another payment was debited from my account. Could you please confirm if my Copilot subscription is fully canceled and process a refund for the recent charge?
My GitHub username is @Vijayakumar-DevOps

[MOHAMED-LAAGUILI]

first click on select account option on top

[Vijayakumar-DevOps]

i select my account then i click continue im redirect to this page

in this page i can't type any thing?

[MOHAMED-LAAGUILI]

Select the option on the top bar

[MOHAMED-LAAGUILI]

2 option select one those related to ur issue

[Vijayakumar-DevOps]

you mention this options ?

[MOHAMED-LAAGUILI]

ur in the wrong page
go to https://support.github.com/request
then choose tab account & billing issues
then fill infos

attaend befor submitting request set this description
Hello GitHub Support,
I canceled my GitHub Copilot subscription, but I noticed another payment was debited from my account. Could you please confirm if my Copilot subscription is fully canceled and process a refund for the recent charge?
My GitHub username is @Vijayakumar-DevOps

[MOHAMED-LAAGUILI]

somthing like this

[MOHAMED-LAAGUILI]

finaly after submittion of the request u will see ur ticket

https://support.github.com/tickets/personal/0

[Vijayakumar-DevOps]

i click account and billing

its show like this

im click continue mean again show like this

[tomtiao]

I have encountered the same issue when contacting GitHub Support. No options were shown on the page after selecting the account. Here is a video showing the issue:

output.mp4

[MOHAMED-LAAGUILI]

try to select one of the obove drop downs

[tomtiao]

Could you please provide detailed instructions on how to access the 'Help with your GitHub account' page? What is the URL of that page? I can't find any drop-down menus on the page, as shown in the video. Thank you in advance.

[MOHAMED-LAAGUILI]

its seems somthing odd in ur account the its redirect u to a page that i have never seen
maybe u should open a ticket in github community about this

[tomtiao]

Sure, I opened #177749 in GitHub community.
Could you post the web address of the 'Help with your GitHub account' page so that I can try opening it directly and see if I can work around the issue?

[MOHAMED-LAAGUILI]

here link with selected tab https://support.github.com/contact/account