I can't access my profile (important)

[mdshakibsami]

I used the 2FA authenticator app for GitHub. After that I deleted the app.
Now when I want to access my account a 2FA pop-up show to provide 6 digits of 2FA code. But when I want to get the code using the same authenticator I need to login with GitHub QR,
Without the GitHub login I can't find QR I couldn't connect the authenticator and without the authenticator I can't access the account.

I badly need my account 😭.
#help

[davevad93]

Hi @mdshakibsami,

As this is an account related issue, I recommend you contact support by opening a ticket here, select "Two-factor authentication recovery" and explain your problem.

[mdshakibsami]

I can't even access the link

[davevad93]

@mdshakibsami, sorry, I'm a little confused. I thought you had another GitHub account, since you said you couldn't access your account, but you can post here in the Community Discussions so I guess you're logged in with another device; therefore, you should be able to access the support page using the same device you are currently logged in.

[mdshakibsami]

No, I can post but can't get other functionality 😰😰

[davevad93]

I see @mdshakibsami, do you have another GitHub account? If not, create one and open a ticket using the link I provided above; under "Account" select "Other" and then "Two-factor authentication recovery" explaining your problem with this account.

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