Copilot Pro+ Upgrade Issues: No Pro Refund, No Advanced Model Access, and Support Unresponsive

[putao520]

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I upgraded my Copilot subscription from Pro to Pro+ weeks ago. Guess what? No refund for the unused Pro period at all. Just took my money and ran.

And the worst part — for the entire last month, the “advanced models” that come with Pro+ didn’t work for me. Totally useless upgrade.

I opened a support ticket TWO WEEKS ago. Still no reply. What kind of service is this?

Feels like GitHub is just charging extra for nothing. Seriously disappointing and frustrating.

Anyone else got the same problem?

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[aarush0101]

Hey there,

Try tagging GitHub on X (Twitter). The support is broken, I also sent 3 tickets earlier this week, all of them disappeared. You can try Twitter or social media platforms to contact GitHub, I see that as the only way right now. Hope they see your post. Good luck!

[putao520]

It’s really frustrating to be stuck with an issue and feel like no one’s around to help.

[jiahaoc1993]

@putao520 ​​Did you get the refund? I'm dealing with the same issue.

[putao520]

Yeah, the GitHub staff contacted me and helped me complete the refund. I'm grateful to them.

[jiahaoc1993]

how could I make contact with github staff?

[putao520]

I initiated a refund through PayPal, submitted a support ticket, posted about my experience in the community, and also replied under others' posts with similar issues... yeah, I did put in quite a bit of effort to make sure they saw what happened to me.

[Sdaiyan]

I encountered a similar issue to yours. Two days ago, I upgraded my Pro service to Pro+. After completing the process, I discovered that my account had not been upgraded to Pro+, and no charge was deducted from my account. But the worst part is, my original Pro service is gone. It's as if I never purchased the Pro service at all. My Pro service should have been valid through March next year.

I've also submitted a support ticket, but I haven't received any response so far. As a user who has been paying for Copilot since 2023, this experience is extremely, extremely poor. I'm deeply, deeply disappointed. This is making me seriously consider switching to Cursor.

[Sdaiyan]

It appears this issue has persisted for several weeks. How could such a critical bug affecting paid services possibly remain in the production environment for weeks? Especially for a company of GitHub's scale. This is truly difficult to accept.

看上去这个问题应该存在几周了，这种涉及到金钱的严重的 BUG 竟然能在生产环境存在几周吗。而且还是 Github 这种体量的。