Magento Advanced Report Not working

[ravitejaexinent]

Preconditions and environment

• Magento version 2.4.5
• Previously, we used multi-currency, but we deleted all sales data related to it and changed to a single currency store.

Steps to reproduce

On Stores -> Configuration -> General ->Advanced Reporting "Subscription status: Enabled" Still its not working

Expected result

Advanced Report Should work

Actual result

It's showing We can’t find what you’re looking for.

Additional information

We have verified all the steps as per the troublehsoot docs provied by magento on below link
https://experienceleague.adobe.com/docs/commerce-knowledge-base/kb/troubleshooting/miscellaneous/magento-advanced-reporting-troubleshooter.html?lang=en

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @ravitejaexinent. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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[m2-assistant]

Hi @engcom-Dash. Thank you for working on this issue.
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[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Dash, here is your Magento Instance: https://dd5def49f98f976a4e3ed4110c08a040.instances-prod.magento-community.engineering
Admin access: https://dd5def49f98f976a4e3ed4110c08a040.instances-prod.magento-community.engineering/admin_6dbe
Login: e4f3add9
Password: 58a88f31f54e

[engcom-Dash]

Hi @ravitejaexinent
Thanks for reporting and collaboration.
Verified the issue on magento 2.4 instance and the issue has been confirmed.
We are not able to see the advanced reports. Getting "We can’t find what you’re looking for."
Please refer the screenshots attached.

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.adobe.com/browse/AC-10537 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-Dash. Thank you for verifying the issue.
Issue Available: @engcom-Dash, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[engcom-Hotel]

@engcom-Dash as per the discussion in the Triage call, we need to rework this issue.

[ravitejaexinent]

Any update on this @engcom-Bravo @engcom-Dash

[san21gmail]

Can you provide any update on this issue? @engcom-Bravo @engcom-Dash

[zouhongzhao]

Do you have any updates? I've encountered the same issue here. 2.4.3-p3
@engcom-Bravo @engcom-Dash

[engcom-Dash]

Hi @ravitejaexinent

Thanks for reporting and collaboration.

Verified the issue on magento 2.4.6-p3 cloud instance and the issue is reproducible hence, confirming this issue.

Magento advanced reproting is not working as expected. Getting "We can’t find what you’re looking for." on the page.

Steps to reproduce:
On Stores -> Configuration -> General ->Advanced Reporting "Subscription status: Enabled" Still its not working

Please refer the attached screenshots.

[github-jira-sync-bot]

❌ Cannot export the issue. This GitHub issue is already linked to Jira issue(s): https://jira.corp.adobe.com/browse/AC-10537

[wclnilay]

Hello,

I’ve tested it with Magento version 2.4.5-p6 using the troubleshooting process outlined here: https://experienceleague.adobe.com/en/docs/commerce-knowledge-base/kb/troubleshooting/miscellaneous/magento-advanced-reporting-troubleshooter. Unfortunately, it’s still not functioning, whereas it works with versions >= 2.4.6-p6. Could you please investigate and provide a solution or patch for the open-source version? Thank you!

[OvalMedia]

I guess, that's a "no".