guides/m1x/other/payflow.html

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	<title>Error Using Payflow with Magento Enterprise Edition (EE) 1.12.0.2</title>

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<h1Error Using Payflow with Magento Enterprise Edition (EE) 1.12.0.2</h1>

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<!-- url: 10431-ee11202 -->
<!-- title: Error Using Payflow with Magento Enterprise Edition (EE) 1.12.0.2 -->


<h2 id="problem">Problem</h2>
<p>A customer applies a coupon code when checking out in a web store that runs EE 1.12.0.2 and is configured to use the Payflow Pro or Payflow Express payment methods. The following error displays:</p>
<code>PayPal gateway rejected the request. Field format error: 10431-Item amount is invalid</code>

<h2 id="solution">Solution</h2>
<p>To resolve this issue, <a href="http://support.magento.com/" target="_blank">contact Magento Support</a> and request the patch for support issue ID SUPEE-1474.</p>
<p>Then apply the patch as discussed in <a href="{{ site.m1xgdeurl }}other/ht_install-patches.html">How to Apply and Revert Magento Patches</a>.</p>