diff --git a/content/About Arduino/My Arduino Account/I-created-an-account-but-I-never-received-the-confirmation-email-how-can-I-confirm-my-account.md b/content/About Arduino/My Arduino Account/I-created-an-account-but-I-never-received-the-confirmation-email-how-can-I-confirm-my-account.md deleted file mode 100644 index df0c6f6b..00000000 --- a/content/About Arduino/My Arduino Account/I-created-an-account-but-I-never-received-the-confirmation-email-how-can-I-confirm-my-account.md +++ /dev/null @@ -1,12 +0,0 @@ ---- -title: "I created an account but I never received the confirmation email, how can I confirm my account?" -id: 360016822039 ---- - -If you come up with a situation where you created an Arduino account, and doesn't get an confirmation email to activate your account. Then, please check the instructions below: - -* Please make sure that you have checked your spam folder of the email account. -* Make sure that you have not black listed the emails outside from your organization. -* You can resend the activation email from the Arduino website, logging in with the account you just created. - -If you still didn't get the confirmation email, please escalate your case to the Arduino [support](https://www.arduino.cc/en/contact-us) team. diff --git a/content/About Arduino/My Arduino Account/Verify-your-email-address.md b/content/About Arduino/My Arduino Account/Verify-your-email-address.md new file mode 100644 index 00000000..951f182a --- /dev/null +++ b/content/About Arduino/My Arduino Account/Verify-your-email-address.md @@ -0,0 +1,28 @@ +--- +title: "Verify your email address" +id: 360016822039 +--- + +After completing the registration process, you should automatically receive a confirmation email in your inbox. It's an important step to finalize your account setup. If for some reason you haven't received the confirmation email, follow these steps to resend the email and complete the verification process. + +## Resend the verification email + +1. Sign in to your [Arduino account](https://www.arduino.cc/) in the top right corner. + +1. Look for a dialog box at the bottom of the screen with the text "Please follow the instructions on the email we sent you to activate your account". Click **Resend email** + + ![Resend mail dialog](img/resend-email-dialog.png) + +1. Open your email inbox and look for an email from **auth@arduino.cc** with the subject "Verify your email". + +1. Open the email and click the **Confirm Now** button to complete the account registration. + +## If you haven't received the confirmation email + +Follow these steps: + +1. Make sure you're checking the correct email inbox. + +2. Check your spam folder. + +3. [Contact us](https://www.arduino.cc/en/contact-us) for further assistance. diff --git a/content/About Arduino/My Arduino Account/img/Verification-Email.png b/content/About Arduino/My Arduino Account/img/Verification-Email.png new file mode 100644 index 00000000..611da467 Binary files /dev/null and b/content/About Arduino/My Arduino Account/img/Verification-Email.png differ diff --git a/content/About Arduino/My Arduino Account/img/resend-email-dialog.png b/content/About Arduino/My Arduino Account/img/resend-email-dialog.png new file mode 100644 index 00000000..9b5903a9 Binary files /dev/null and b/content/About Arduino/My Arduino Account/img/resend-email-dialog.png differ