diff --git a/content/Arduino Cloud/Arduino IoT Cloud/How-to-add-3rd-party-devices-to-the-Arduino-IoT-cloud.md b/content/Arduino Cloud/Arduino IoT Cloud/Add-a-3rd-party-device-to-IoT-cloud similarity index 95% rename from content/Arduino Cloud/Arduino IoT Cloud/How-to-add-3rd-party-devices-to-the-Arduino-IoT-cloud.md rename to content/Arduino Cloud/Arduino IoT Cloud/Add-a-3rd-party-device-to-IoT-cloud index 2a0fdb2e..8f2581b5 100644 --- a/content/Arduino Cloud/Arduino IoT Cloud/How-to-add-3rd-party-devices-to-the-Arduino-IoT-cloud.md +++ b/content/Arduino Cloud/Arduino IoT Cloud/Add-a-3rd-party-device-to-IoT-cloud @@ -1,5 +1,5 @@ --- -title: "How to add 3rd party devices to the Arduino IoT cloud" +title: "Add a 3rd party device to IoT cloud" --- Supported third-party boards and other devices can be connected to the IoT Cloud. These devices are supported: diff --git a/content/Arduino Cloud/Arduino IoT Cloud/How-to-add-Arduino-devices-to-the-Arduino-IoT-cloud.md b/content/Arduino Cloud/Arduino IoT Cloud/Add-an-Arduino-device-to-IoT-Cloud.md similarity index 96% rename from content/Arduino Cloud/Arduino IoT Cloud/How-to-add-Arduino-devices-to-the-Arduino-IoT-cloud.md rename to content/Arduino Cloud/Arduino IoT Cloud/Add-an-Arduino-device-to-IoT-Cloud.md index aaf42fde..e8e9fa05 100644 --- a/content/Arduino Cloud/Arduino IoT Cloud/How-to-add-Arduino-devices-to-the-Arduino-IoT-cloud.md +++ b/content/Arduino Cloud/Arduino IoT Cloud/Add-an-Arduino-device-to-IoT-Cloud.md @@ -1,5 +1,5 @@ --- -title: "How to add Arduino devices to the Arduino IoT cloud" +title: "Add an Arduino device to IoT Cloud" --- Learn how to connect Arduino devices to the Arduino IoT Cloud. diff --git a/content/Arduino Cloud/Arduino IoT Cloud/If-your-device-is-not-connecting-to-IoT-Cloud.md b/content/Arduino Cloud/Arduino IoT Cloud/If-your-device-is-not-connecting-to-IoT-Cloud.md new file mode 100644 index 00000000..2eb1df1b --- /dev/null +++ b/content/Arduino Cloud/Arduino IoT Cloud/If-your-device-is-not-connecting-to-IoT-Cloud.md @@ -0,0 +1,41 @@ +--- +title: "If your device is not connecting to IoT Cloud" +--- + +Follow these steps if your device has an 'Offline' status in the Device tab. + +--- + +1. Go to the [Devices tab](https://create.arduino.cc/iot/devices) and find your device in the list. + +2. Under **Linked Thing**, find the Thing name. + + ![A linked Thing in the Devices tab.](img/arduino-cloud-device-thing-example.png) + +3. Go to the [Things tab](https://create.arduino.cc/iot/things) and open the Thing linked with your device. + +4. Under **Network**, click on Change and verify that your credentials are correct. + + * **Wi-Fi:** Make sure the name (also called _SSID_) and password (also called _encryption key_ or just _key_) are correct. The password can be revealed by clicking the eye symbol. If you don't know your network name or password, contact your network administrator or the manufacturer of your Wi-Fi access point. + * **Arduino SIM:** [Use these credentials](https://support.arduino.cc/hc/en-us/articles/360013825159). Also, make sure that an Arduino SIM plan is activated with [your account](https://store.arduino.cc/digital/subscriptions/plans). + +5. Under **Variables**, make sure at least one variable is created. If not, click ADD to create one. + +6. Click on the **Sketch** tab. + +7. Click on the Upload button and wait for the process to complete. + + ![Uploading a sketch in IoT Cloud.](img/arduino-cloud-sketch-upload.png) + + > If no associated device is found, see [If your board does not appear in the port menu](https://support.arduino.cc/hc/en-us/articles/4412955149586-If-your-board-does-not-appear-in-the-port-menu). + +8. Go back to the [Devices tab](https://create.arduino.cc/iot/devices). Refresh the page after one minute and see if the device comes online. + +## If the device is still offline + +* Rule out other problems by uploading the `Blink` sketch (Examples > Basics > Blink) in the [Web Editor](https://create.arduino.cc/editor). +* [Delete the device](https://support.arduino.cc/hc/en-us/articles/360018324700) and add the device again as a new device from the Device tab. Associate a new Thing with at least one variable and upload the sketch. For more help with setting up your device, see [Add an Arduino device to IoT Cloud](https://support.arduino.cc/hc/en-us/articles/360016495559). + +## Still need help? + +[Contact us](https://www.arduino.cc/en/contact-us/). diff --git a/content/Arduino Cloud/Arduino IoT Cloud/My-device-is-not-connecting-to-Wi-Fi-or-to-IoT-Cloud.md b/content/Arduino Cloud/Arduino IoT Cloud/My-device-is-not-connecting-to-Wi-Fi-or-to-IoT-Cloud.md deleted file mode 100644 index 0703f868..00000000 --- a/content/Arduino Cloud/Arduino IoT Cloud/My-device-is-not-connecting-to-Wi-Fi-or-to-IoT-Cloud.md +++ /dev/null @@ -1,13 +0,0 @@ ---- -title: "My device is not connecting to Wi-Fi or to IoT Cloud" ---- - -Since this is a quite generic error, please check the following common causes: - -* Check if your Wi-Fi credentials are correct. - -* Check if you have configured the board you are using: you can see all of your configured devices in the [Arduino IoT Cloud](https://create.arduino.cc/iot). - -* Be sure your device has enough power supply; sometimes peripherals attached to the board require too much power and the board operations get compromised. - -* Try to update the Wi-Fi module firmware if you have not the latest version installed on your board. You can follow [this tutorial](https://www.arduino.cc/en/Tutorial/FirmwareUpdater/) for updating the firmware of MKR1000 boards or [this tutorial](https://support.arduino.cc/hc/en-us/articles/360013896579-How-to-update-the-WiFi-Nina-and-WiFi101-firmware) for boards with WiFi Nina and Wifi101 communication modules. diff --git a/content/Arduino Cloud/Arduino IoT Cloud/img/arduino-cloud-device-thing-example.png b/content/Arduino Cloud/Arduino IoT Cloud/img/arduino-cloud-device-thing-example.png new file mode 100644 index 00000000..14dc70b5 Binary files /dev/null and b/content/Arduino Cloud/Arduino IoT Cloud/img/arduino-cloud-device-thing-example.png differ diff --git a/content/Arduino Cloud/Arduino IoT Cloud/img/arduino-cloud-sketch-upload.png b/content/Arduino Cloud/Arduino IoT Cloud/img/arduino-cloud-sketch-upload.png new file mode 100644 index 00000000..0daf3180 Binary files /dev/null and b/content/Arduino Cloud/Arduino IoT Cloud/img/arduino-cloud-sketch-upload.png differ