Create article: "Track your order" [HC-1485] (arduino#362)

* Create article: "Track your order"

* markdown lint

Author: seaxwi

content/Store Support/Shipping/About-the-delivery-process.md

@@ -44,20 +44,7 @@ All orders addressed to Americas, Asia and Oceania are shipped from Arduino's US
 
 ## Track an order
 
-1. Find the **"Order XXXXXX confirmed"** email sent to the email address provided for your order.
-2. Open the email and click **View your order**.
-
-   ![Order overview](img/order-overview_0.5.png)
-
-3. Track your order:
-
-   * Check the overview for key information (availability may vary depending on carrier).
-   * Find the **tracking number**. For most orders, clicking on it will show the shipment on the carrier's own tracking page. If not, look for the carrier's tracking page and search for the number there, or use a general tracking service:
-
-     * [https://www.trackingmore.com/](https://www.trackingmore.com/)
-     * [https://www.aftership.com/](https://www.aftership.com/)
-     * [https://www.track-trace.com/](https://www.track-trace.com/)
-     * [https://www.17track.net/](https://www.17track.net/)
+[Track your order](https://support.arduino.cc/hc/en-us/articles/13756849779228-Track-an-order){.link-chevron-right}
 
 <a id="deliveries-by-the-local-post"></a>
 

content/Store Support/Shipping/Track-your-order.md

@@ -0,0 +1,44 @@
+---
+title: "Track your order"
+id: 13756849779228
+---
+
+Learn how to track orders made from the Arduino Store.
+
+> [!TIP]
+> If you made your order through Amazon, check [Amazon Customer Service](https://www.amazon.com/gp/help/customer/display.html?nodeId=GENAFPTNLHV7ZACW){.link-external}.
+
+---
+
+## Open the order status page
+
+You can open the status page for your order in two ways:
+
+**Using a confirmation email:**
+
+1. Open the [Shopify orders page](https://shopify.com/43847352471/account/orders).
+
+2. Sign in with the email you use for your Arduino account.
+
+3. Select the order you want to view.
+
+**Using a confirmation email:**
+
+1. Open the inbox of the email you used for your order.
+
+2. Look for an email with the subject "Order XXXXXX confirmed" or "A shipment from order XXXXXX is on the way", with the sender **Arduino Official Store** (support@arduino<!-- no email-->.cc).
+
+3. Open the email and click **View your order**.
+
+![Order overview](img/order-overview_0.5.png)
+
+---
+
+## Using the order status page
+
+On the order status page, you can:
+
+* Review order details.
+* Check the status of your shipment
+* If your order is shipping with a supported carrier, you can view real-time updates on the location of the shipment.
+* For supported carriers, the carrier tracking number will be linked to the carrier's tracking page, which may contain additional details.